2.4GHz Wi-Fi Not Working 5GHz Works

How to Fix “2.4GHz Wi-Fi Not Working But 5GHz Works” Problem?

Dual-band routers can operate on both 2.4GHz and 5GHz frequencies

Nowadays, Wireless internet connection is becoming more used everywhere. We all are entirely dependent on wireless internet connection. It’s becoming a vital part of our daily life. In this world, any device can access a wireless internet connection. Wireless internet connection gives us many advantages. But, sometimes, you get unexpected errors, such as 2.4GHz Wi-Fi Not Working. Several users have been reporting this issue. They complain that 5GHz is working when they switch to 2.4GHz, Wi-Fi stops working.

What are 2.4GHz and 5GHz?

Generally, Wi-Fi operates on two frequencies. One is 2.4GHz, and the another is 5GHz. The majority of users adopted the first one, which is 2.4GHz. On the other hand, the 5GHz increased the quality of the connectivity and delivered a much better data transfer speed. Users using the 5GHz technology will surely experience a faster internet connection than 2.4GHz.

2.4GHz and 5GHz
Image Credit: tp-link.com

The 2.4GHz and 5GHz bands were designed to work together to give the best possible internet performance. The main differences are in coverage and quickness. A 2.4GHz connection can travel to a long range but at low speed. On the other hand, a 5GHz connection provides faster speed at a shorter range. In other words, 2.4GHz has lower frequencies with ample coverage, and 5GHz has higher frequencies with less coverage.

6 Ways to Fix the “2.4GHz Wi-Fi Not Working But 5GHz Works” Error

  1. Restart the router.
  2. Ensure that Your router Firmware is updated.
  3. Change the Wi-Fi mode.
  4. Reset the Connections.
  5. Change the Channel once.
  6. Go to Customer Service.

1. Restart the router

This is the primary step you should try first. Restarting the router device can fix many network-related problems that are happening to your device. So, this step might also solve the 2.4GHz Wi-Fi Not Working error.

  • Turn off your router.
  • Wait for some minutes.
  • Give enough time to allow your router to shut down entirely.
  • After some time, turn on the router and check whether the issue is still there.

2. Ensure that Your router Firmware is updated

You have to make sure that your router is entirely up to date. So, due to outdated versions, many problems might occur on your device. The problem might also come from this reason if your router Firmware is not updated. In routers, manufacturers have the option of releasing updates for the device. So, download and install new updates to avoid any errors. Keep in mind that the updates should be developed by the manufacturer only. Download the Firmware updates from the official manufacturer’s web pages.

3. Change the Wi-Fi mode

This could be another reason for this problem. Yes, Wi-Fi mode could be the culprit. You sometimes need to change the Wi-Fi mode on most devices, such as smartphones, PCs, tablets, etc.

  • Navigate to the router interface.
  • Now, find the Wi-Fi options.
  • After that, select your desired mode.
  • Once done with all processes, check the error.

4. Reset the Connections

Due to poorly established network connections, many network issues might appear. Some users have reported that they faced the issue due to poor network connection. Sometimes the router attempts to connect more devices for a fast network. In that case, some unexpected problem might occur. So, make sure to reset your network connection.

5. Change the Channel once

The 2.4GHz and 5GHz both have different channels. There are only 11 channels available on the 2.4GHz band, as it provides ample coverage. On the other hand, the 5GHz has more channels than the 2.4GHz connection as it is faster and is preferred for short distances. Sometimes your chosen channel might get problems due to heavy traffic. So, changing to another channel can improve performance without any error problems. Thus the problem might be solved by this method.

6. Go to Customer Service

You should contact your customer support team if all the above steps don’t work. That’s the last thing you can do to solve the error. There might be some physical problem with your router. The professionals would do their best to solve the 2.4GHz Wi-Fi can not connect error. Their specialists should handle the error.

About Bitumoni

He is a fan of all things tech and gadgets. At DealNTech, he covers the latest news on mobiles and operating systems and always strives to provide quality content. When he's not rounding up tech news, Bitumoni can often be seen learning full-stack web development.

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