Manoj Sinha, the telecom minister of India, informed the Rajya Sabha about a development. He reported that the telecom department (DoT) received a total of 2,622 call drop complaints. The government-owned Bharat Sanchar Nigam Limited (BSNL) services received all these complaints. From January 1st, 2015 to December 6th, 2017, the telecom department accounted for these records. These numbers only suggested an overall call drop complaint reduction of 5% in the last ten months.
The telecom department conducted a survey through automated calls made to different customers. This data of complaints was a result of this investigation.
The telecom services took the matter seriously and did resolve a total of 50,770 individual cases. They took the necessary remedial actions, and the result was evident. This was all one by 31st October 2017 by the telecom operators. As a result, now the reported call drop complaints by individuals have witnessed a reduction of 8% in the last ten months.
Furthermore, the telecom department received a total of 2,597 call drop complaints against the country’s top telecom operator, Bharti Airtel. Additionally, a total of 1,309 complaints were lodged against Vodafone, and a total of 1,251 complaints were filed against Reliance Communications. These complaints were recorded from 1st January 2015 to 6th December 2017.
Comparatively low but during the same period, Reliance Jio received a total of 946 call drop complaints against them, and Idea cellular received a total of 802 call drop complaints against them. These were all recorded by the telecom department. The least among all was MTNL and Aircel. MTNL received a total of 473 complaints while on the other hand, Aircel received a total of just 225 complaints against them.
Mr Sinha also reported that TRAI separately received another set of complaints against these telecom operators. These complaints totalled to 546 complaints against Airtel, 346 complaints against Vodafone, 157 complaints against Reliance Communications, 37 complaints against Aircel, 70 against BSNL and a total of 166 complaints against Idea. This was also all recorded from 1st January 2015 to 8th December 2017.
It’s not that the Government is not helping these telecom operators to reduce these drop call rates. They did make a sufficient amount of spectrum available for the telecom operators in which they conducted an auction of 956 MHz in 2016. He further said that the government of India held a periodic review of the expansion of mobile services. In response to this, the telecom operators carried out the related necessary improvements. This led to the addition of around 6.35 lakh additional base transceiver stations on locations where there was no connection beforehand. These stations provided for 2G, 3G as well as 4G services from July 2015 to November 2017.
In recent times, there has been a significant improvement in mobile connectivity issues. However, what people need to know is that it’s not always a telecom operator’s fault in case of connectivity issues. The handset used by the customer plays a significant role in connectivity. So before blaming the telecom operators, the customer should indeed check the frequency responses of their devices.