Google shows method to restore missing files from Google Drive

How to Recover Missing Files from Google Drive

Google Drive is a cloud file storage system. It was launched on April 24, 2012. The app allows users to share files, synchronize them across devices, and store them in the cloud.

However, last month, many Google Drive users reported data loss. The issue was highlighted under a South Korean user’s forum post. The post quickly attracted other users with the same problem worldwide. The user reports showed data loss ranging from a few months to years. The issue occurred to personal files like images, videos, and PDFs and those made in Google’s apps like Slides, Sheets, and Docs.

Google claimed this issue affected a limited number of desktop users but acknowledged the problem regardless. However, they lacked clarity in the information they gave. Crucial details for a data fix or restoration remained evasive. And there was no surety that all the reports were only of desktop users. Because of this lack of transparency from Google, users are left unsure of the fate of their documents.

Google Drive

Google Offers Solution to Recover Missing Drive Files

  1. The issue is prevalent on all the Google Drive versions from v84.0.0.0 to 84.0.4.0. To solve the problem, you’ll first have to install the latest version of Google Drive on your desktop. The newest version is 85.0.13.0 (and up since there will be further subsequent launches).
  2. Now, open the Google Drive app on your desktop.
  3. The Drive for the desktop icon is in the system tray or menu bar (macOS). Click on that icon.
  4. Press and hold the Shift Key to reveal the options behind it.
  5. You’ll see an option that says, “Recover from backups.” Click on that option to initiate the process.
  6. Now, you will get a notification about your backup information. It’ll either begin the recovery and then display that “Recovery has started,” or it’ll not start since there are “No backups found.”
  7. You’ll get one of two notifications if Google Drive finds a backup.
    1. Recovery is complete: This means that the procedure was successful.
    2. Not enough disk space: This means that your device has storage constraints.
  8. You must free up some of your storage if you don’t have enough disk space. You can do that by deleting unnecessary apps and large videos, clearing cache data, etc.
  9. You can also use the command line interface and specify another recovery file path. Only do this if you have a disk volume or partition with more space.

After Google completes the recovery, you’ll get a new folder on your desktop that says “Google Drive Recovery.” This will appear with the unsynced files. However, you may encounter issues when restoring some of the missing files.

If you still have problems, you can try submitting feedback for the Google Drive app. You have to use the hashtag #DFD84 and check that your report includes diagnostic logs so that Google Support knows what to look for.

Some people prefer more manual and precise control of the recovery of files on Google Drive. There are plenty of ways to do this with command-line restoration. You can use the command line method if you’ve disconnected your local drive while troubleshooting. You can follow the methods from this link from official Google Support to get more manual control.

However, you will only get macOS Time Machine or Windows backups as a restoration option. If you didn’t take any of these precautions, there are currently no other solutions.

About Yahya Hasan

Yahya Hasan is a tech writer at DealNTech covering the latest mobile news and guides. He enjoys testing new devices and operating systems to deliver insightful content to readers. As a writer for DealNTech, Yahya focuses on mobile technology, staying up-to-date on the newest devices and software releases. Email: [email protected]. Follow him on Instagram

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