Jio Giga Fiber Customer Care service

Jio Fiber Customer Care: Helpline Number, Email ID, Live Chat & More

Jio customer care representatives are available for any Fiber broadband connection related assistance

After giving a strong challenge to all the telecom players for a few years, Jio has finally entered into a new market with their Jio Giga Fiber and Giga TV 4K Set Top Box. They will also give a tough competition to other players in the industry as they are backed by the powerful 4G network. But even with the biggest and toughest players, customers always face issues. So, you need to keep the customer care number handy as you might face issues too with Jio’s service and installation. Here, we will talk about Jio Fiber customer care helpline number, email id and other channels of reaching Jio.

Jio Fiber Customer Care Details

Below you can find different ways to contact with customer care representatives. You may call them or send them an email or use their social media handles to reach them, there are other mediums as well:

Toll-Free Helpline Number

If you are comfortable with direct voice calling to Jio’s representative or you need to urgently fix your issue, you may call the helpline number mentioned below. It’s a toll-free number so no money will be charged by your operator.

  • 1800-896-9999

Email Address

If you have a descriptive question or issue you want them to know, you may proceed with the email option. Simply drop a mail with your queries at below email ID.

Social Media Handles

You can reach them through their social media handles. If you want to reach them through Facebook, you can send a message to their official Facebook page. Otherwise, you can also tag them on Twitter in your tweet. Mention @jiocare to your tweets to let them know about your tweet. Even, you can go directly to their Twitter page and DM your query.

Contact Form

You can also leave your message or query using a contact form on their official website. Provide your name, email, subject, message and then submit the form.

Contact form for Fiber

Live Chat via MyJio App

If you are using a smartphone and you have a Jio sim, you may have already installed MyJio app on your phone. If not, simply get it from the Google Play Store or iOS app store. Then after logging into your MyJio account, navigate to the “Live Chat” section and there you can live chat with the Jio customer representatives directly.

Jio Fiber Live Chat


There are many situations where you might have to contact Jio. Some of the cases are, you might have questions regarding Giga Router installation which are not answered well in Jio’s website or mobile app. Also, if you need to know about the monthly subscription fee, FUP limit, etc you might have to call and talk with a Jio representative in order to solve your problems. If you are a Youtuber or a live streamer, you might face issues of ping or the connection may be interrupted due to natural disaster or storm. Then you have to contact with Jio and their representatives will give you the solution or fix the issue for you. There might be other reasons as well.

About Binay Konwar

He is the Co-Founder & Editor-in-Chief of DealNTech. He loves technology and oversees the whole website. He follows the latest trends and is extremely passionate about mobile technology. He is also an SEO expert and working & researching in the field of Search Engine Optimization from last 7 years. Email: [email protected]


  1. I am also a very unfortunate subscriber of jiofiber.Despite repeated complaints on all available channels,I got no response.It’s a big fraud and many customers have been cheated.I want refund of my paid subscription even after deducting depreciation.If I do not get satisfactory response,I will have to go consumer court or lodge my complaints with the authorities.

  2. Really Worst ever Services..No one can contact any Jio Person…Total False commitments.

  3. Don’t go for jio connection the service. I found worst service as compare to other internet subscriber. They commit for 24 hour of TAT. But actually they take 3 to 4 days to resolve a simple issue.

  4. Worst Service, fraud people assigned.

  5. Hallo
    I want to new fibre connection.

  6. I was interested in new jio fibre connection immediately but sad to know that your representatives told that connection could be done at my location. Kindly kook into this.

  7. Very poor service. They ate least bothered about their service. Its my request to all…… Please don’t get this connection. I’m suffering a lot and planning to opt this connection.

  8. My jio fibre not working since last 3 to 4 days . Each and everyday at least 4 to 5 times I am calling to customer care. Always one reply I am getting that “we have Technical problems we will sort out soon.” When that soon will come I am waiting

  9. Worst Service ever. Since last 10 days calling Jio people at least 25 times a day.. But nobody pics up the phone. Lodged complaint on Toll free number given by Jio. They assured that the technician will visit the next day , booked the time slot but even after booking four different slots every day, none has visited. Basically they are interested in Trapping customers and once you are trapped they dont bother to provide service. My advice is that one should think 10 times before opting for Jio Fiber. BSNL is 100times better than this.

  10. M facing the problem with jio fiber : I had paid two times of Rs. 3500 for new connection and jio fiber executive told that m get refund my money with few days but after 2 months m not getting my money back …and past 3-4 days m facing the another problem with jio fiber internet it’s not working and I had call the jio care helpline and they ask me our technician visit in 3-4 days these days m not able to use my internet …worst service ever

  11. my name Srinadh.Am getting deadly slow net. 5mbps speed and i have 387 .69 GB remaining of 400 GB. i given complaint on mail already but am not getting any resolution from you. and i called up to the fiber to 1800-889-9444 am going on calling but no one are taking calls. its just going on ringing. When ever am calling its just saying in voice process that they are connecting to their engineer. But still no one are taking the call.i need a technician immediately send a technician to solve my issue. Other wise refound my amount back.

  12. New connection

  13. Sir, I want your net connection as early as possible.

Leave a Reply

Your email address will not be published. Required fields are marked *